This Privacy Policy explains how we collect, use and protect personal information when you create an account, use services or interact with StakeWise. We take your privacy seriously and describe below the types of information we process, how we use it, and the choices you have about your data.
When you register or verify an account we may collect personal details such as your name, date of birth, contact information, address and identity documents. Account data also includes login credentials, verification status and any communications you send to us.
We collect technical information about devices and connections used to access our services, including IP address, browser and device type, operating system, screen resolution, and usage logs. This data helps with account protection, fraud detection and improving site performance.
Transactional information covers deposits, withdrawals, bets, game or bet history and payment method details. User activity data includes account actions, session duration and navigation behaviour within the platform.
We use personal and technical information to operate and secure accounts, process transactions, verify identity, provide customer support and communicate important updates. Transactional and activity data is used for record‑keeping, dispute resolution, and to detect and prevent fraud or abuse. We may also use aggregated, non‑identifiable data for analytics and product improvement.
We implement administrative, technical and organisational measures designed to protect information from unauthorised access, loss, misuse or alteration. Access to personal data is limited to authorised staff and third‑party providers that need the information to deliver services on our behalf.
We use cookies and similar technologies to enable sign‑in sessions, remember preferences, measure site performance and support security features. Some cookies are essential for functionality, while others support analytics and marketing. You can manage cookie settings in your browser or via any preference tool we provide.
Depending on applicable law, you may have the right to access the personal data we hold about you, request correction or deletion, restrict or object to processing, and request portability of data you provided. We will consider and respond to requests in line with relevant legal requirements.
To access, correct or request deletion of your personal information, contact our support team at [email protected]. We may ask for proof of identity before fulfilling requests to ensure account security. Certain information may be retained where required for legal or legitimate business purposes.
We share data with third‑party service providers who perform services such as payment processing, identity verification, analytics, and customer support. We may also disclose information where required by law, to protect the safety of accounts, or to investigate suspected fraud. Where applicable, we require partners to safeguard personal data and only use it for specified purposes. References to Stake Wise in our supplier lists reflect a trade name used in some administrative contexts.
We may update this policy from time to time. Material changes will be communicated via the account message centre or other prominent notice. Continued use of our services after changes are posted indicates acceptance of the updated terms.
