At StakeWise we are committed to safer gambling and to keeping play controlled and enjoyable. We recognise that gambling should be a form of entertainment only, so we provide tools, clear guidance and personal support to help players manage their activity. If you ever feel play is becoming a problem, please take steps to protect yourself and contact our team for assistance.
We prioritise player safety by encouraging informed, voluntary choices. Our approach is to make safer‑gambling tools easy to find and simple to use, to respect players’ decisions, and to respond promptly to requests for help. Controls are available to limit how, when and how much you play.
Players can control account activity through a range of settings. These include personal deposit and loss limits, session reminders, time‑out options and longer self‑exclusion periods. We recommend setting limits that match your budget and lifestyle and reviewing them regularly.
Deposit limits allow you to restrict how much money you can add to your account over a chosen period. You can set daily, weekly or monthly limits and reduce or increase them from your account settings. Changes that increase limits may be subject to a cooling‑off period.
Loss limits help control how much you can lose within a set period. They can be set alongside deposit limits and are designed to prevent chasing losses. We encourage players to use loss limits as part of a responsible approach to play.
Session reminders and time limits prompt you to take a break after a set amount of play. Short account breaks are available if you need a planned pause, and longer account suspensions can be arranged for additional support.
Self‑exclusion provides a longer‑term option to stop access to the account for a defined period. While excluded, you will not be able to log in or place bets. If you need to self‑exclude, contact support and we will guide you through the process and confirm the duration and consequences.
If you or someone close to you needs extra support, seek professional help. In the UK, organisations such as GamCare, GambleAware and NHS gambling‑related services provide free, confidential advice and treatment. If you need assistance setting or removing safeguards on your Stake Wise account, contact support at [email protected].
