Support is available to assist with questions, account-related issues, verification queries, technical faults or general feedback. Customers may contact the team by email, telephone or live chat and should include relevant account details to help speed up any investigation. For payment or KYC matters, attach copies of requested documents when prompted. The support team aims to reply promptly, prioritise urgent account problems and will escalate complex queries to specialist departments for a timely resolution. Responses are provided in English.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 email; typically expected reply within 24 hours) |
| General enquiries | [email protected] (business enquiries and account guidance; Mon–Fri) |
| Affiliate enquiries | [email protected] (partner management; Mon–Fri, 09:00–17:00) |
| Phone | +44 20 7946 0852 (speak to an adviser; Mon–Fri, 09:00–18:00) |
| Working hours | Mon–Fri, 09:00–18:00; email monitored outside hours |
Email is the preferred contact method for detailed requests, account issues, or matters requiring supporting documents. For faster handling, send a clear subject line, your full name, account ID and current contact details to [email protected], and attach any relevant files. Incomplete or unclear messages may cause delays. Please double-check all information before sending.
Support requests are typically acknowledged promptly; most enquiries receive a full response within one business day. More complex cases—such as account investigations, verification or payment disputes—may require additional time to resolve and could take several days depending on their nature. Where a longer turnaround is expected, customers will be kept informed of progress and any actions required.
Please share your feedback, suggestions or ideas to help improve the website. All submissions are reviewed carefully and used to refine the service and enhance the user experience. Your input helps prioritise improvements, fix issues and shape future features. Feedback is treated respectfully and used constructively; responses are provided where appropriate.
